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TRACK YOUR CASE

Check the status of your case

Enter your case reference number and the email you used to reach us. You will see the current stage of your case.

What the stages mean

  • Received — your case is logged and queued for review
  • Tracing — we are following the movement of your funds
  • Engaging — we are contacting exchanges, processors, or authorities
  • Pursuing — an active recovery effort is underway
  • Recovered — funds have been recovered in whole or part
  • Closed — the case has concluded