CASE FILE · CFH-CS-02
Vector: CFD withdrawal-feeInstrument: ETH, cardLoss: £61,500Location: Leeds, UKTimeline: 3 monthsRecovered: 41%
Reported operator: Xirom Investments ↗
How it began
It looked like an ordinary CFD broker. I deposited in stages as my “account manager” encouraged bigger positions and showed me growing balances.
The trap
Every withdrawal request triggered a new charge — tax, insurance, an account-upgrade fee. I paid several before I realised the balance was never going to be released.
I kept paying fees to free money that was never really there.
What we did
- We separated your card payments from your crypto transfers and treated each on its best route.
- We built chargeback files for the card deposits within the dispute window.
- We traced the crypto deposits to an exchange off-ramp and filed a freeze request.
- We coordinated your complaint to the financial ombudsman.
41%
recovered, largely through card chargebacks we helped document.
Red flags we saw
- New fees appearing at every withdrawal attempt
- Pressure to increase position size
- No verifiable regulatory licence
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